Get in touch now

Complete these details and we will be in touch:

How can we help you?

Privacy Policy

Prime Insurance Website Privacy Policy

This Policy is a statement of our general privacy policy and practices governing the ways in which we collect, hold and use information about individual persons. Our privacy policy is easy to find, as it is located on our homepage and each page of this website. Where personal data is requested, further explanation may be provided, where appropriate, as to the purposes for which the data will be used. This Policy, coupled with any supplementary explanation, is designed to provide privacy protection tailored to the individual visitor to, or user of, this website.

Application of Online Privacy Statement

This Online Privacy policy Statement applies to the information that users share with us through our website and online through online forums, applications that we offer and social media accounts that we control .It also applies to information that agents share with us online.

Types of information Prime Insurance Ltd collects

As part of our business operations we collect information that identifies you, or personally identifiable information. This information may include, but is not limited to: name, address, phone number, email address, Social Security number, consumer reports, automobile and driver’s information or claims information. As part of our business operations, customer information is often shared with us securely online by our independent agents. In addition, we collect personal information that is provided to us by users of our website. This information may include username and password information, geographical location or zip code, information submitted by job applicants, and information contained in requests for additional information, publications, services or materials, among other things. For our commercial customers we also collect certain company information. Prime also collects certain other information that your browser or device may provide to us when you visit our website. This information does not identify you as an individual.

Use of personal information

We collect personal information so that we may offer quality products and services. We use this information in our insurance business in order to provide rate quotes, insure our policyholders, service policies, communicate with our agents, renew coverage and process claims. We may use your contact information to respond to inquiries, provide you with information or deliver you marketing or promotional materials. We also use the information that you provide to us to enhance our delivery of products and services and to improve your experience on our website. For prospective employees, we use collected information to help match qualified candidates to opportunities within our organization. We may disclose non-public, personal information as required to conduct our business and as permitted or required by law. We may also share information with our insurance company affiliates or with third parties that assist us with our business. We also may share your information with regulatory or law enforcement agencies, reinsurers and others, as permitted or required by law. Our insurance companies may share information with their affiliates, but will not share information with non – affiliated third parties who would use the information to market products or services to you.

Links to any third- party websites on Prime Insurance website

In the interest of providing you with better service, information or resources, Prime Insurance Ltd website may contain links to third -party websites. Since these websites are maintained by third parties, Prime Insurance Ltd does not have any control over and is not responsible for the content or safety of any information that you transmit on a third -party website.

Protection of social security numbers and other personally identifiable information

We recognize the need to prevent unauthorized access to the information we collect, including information held in an electronic format on our computer systems. We maintain physical, electronic and procedural safeguards intended to protect the confidentiality and integrity of all non-public, personal information, including but not limited to social security numbers, driver’s license numbers and other personally identifiable information.

Prohibition on Minors

Our website is intended for our customers, prospective customers, employees, prospective employees, agents, investors and business partners and is not intended for children under the age of fourteen. We do not intentionally collect personal information from minors.

Application of Privacy Statement to online forums, applications and social media accounts operated by Prime

In addition to the use of our website, this Online Privacy Statement also applies to online forums, applications that we offer and social media accounts that we control .We reserve the right to remove any content that is posted to our website, our online forums, applications that we offer and social media accounts that we control that we find objectionable, offensive, illegal or inappropriate.

Application of Online Privacy Statement to non-Rwandan Residents

We maintain our website in Rwanda and in accordance with Rwandan laws. Certain foreign jurisdictions may have more stringent privacy laws and protections. By providing us with information through our website, you consent to the transfer of that information to Rwanda, our storage of that information in Rwanda and our use of that information in accordance with this Online Privacy Policy Statement.

Update and changes on Privacy Policy Statement

From time to time we may update and revise this Online Privacy Policy Statement, in our discretion. Changes to the Online Privacy Policy Statement will be posted on our website. Any changes become effective upon the posting of the revised policy. The date the policy was last updated can be found on the website.

Consent to this Online Privacy Policy Statement

No affirmative action is required to consent to the Online Privacy Statement; by using our website or submitting content to us you provide your consent to this Online Privacy Policy Statement.

Non-Disclosure of information

Prime Insurance Ltd will not sell, share, or otherwise distribute your personal data to third parties outside of Prime Insurance Ltd. However, personal data may occasionally be transferred to third parties who act for or on behalf of Prime Insurance Ltd, or in connection with the business of Prime Insurance Ltd, for further processing in accordance with the purpose(s) for which the data was originally collected. Where disclosure of personal data to a third party occurs we will endeavor to ensure that the processing is performed in accordance with the purposes and within the limits under which the data was originally collected. Such third parties may operate under different privacy policies. In the event that this website is closed down, all personal data will be destroyed or you will be notified of any new manner of use of the data so you may revoke your consent of the use of this data.

Right of Access

You have the right to access and update your personal data or to require their deletion. We endeavor to ensure that personal data is up-to-date, accurate, and complete. If you wish to access or correct your personal data held by us, please call 0788 150 100 or Toll free 1320. Your requests will be dealt with in a prompt and proper manner. No charge will be levied for complying with a correction request, however, for all other requests, Prime Insurance Ltd, may charge a small fee to cover its costs. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on Prime Insurance Ltd.

Security and Confidentiality

To ensure the security and confidentiality of personal data that Prime Insurance Ltd, collects on-line, Prime Insurance Ltd, uses data networks protected, inter alias, by industry standard firewall and password protection. Access to personal data is restricted to those employees who have a need to use the data and who have been trained to handle such data properly and observe strict standards of confidentiality. If an employee breaches our policies and procedures, he/she will be disciplined accordingly. Staff compliance with our policies and procedures is regularly audited and reviewed. While we cannot guarantee against any loss, misuse, or alteration to data, we try to prevent such unfortunate occurrences.

Data Transfer Abroad

We may transfer your data to one of Prime Insurance Ltd, databases outside your country of domicile.  If the level of privacy protection in a country does not afford an adequate level of privacy protection, we will ensure that data transfers to Prime Insurance, databases in that country are adequately protected and that the transfer of data to third parties in such countries will not occur unless we obtain your express consent to such transfer in advance.


Prime Insurance Ltd, does not condone “spamming.” Spamming is defined as sending unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. In contrast, where Prime Insurance Ltd, believes that certain product, health, or other information is of importance to you it reserves the right to inform you by e-mail whilst giving you the choice of opting out of such service.


Information presented on this website, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. In order to use any information on this website not owned or created by Prime Insurance Ltd you must seek permission directly from the owning (or holding) sources. Prime Insurance Ltd shall have the unlimited right to use for any purpose, free of any charge, all information submitted to it via this site except those submissions made under separate legal contract. Prime Insurance Ltd shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided on this site. The use of Insurance logos, emblems and/or seals without prior authorization is prohibited.

Contact Prime Insurance Ltd

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please call our toll free number 1320 or email us at:  This privacy policy is effective as of May 2015. We constantly aim to improve the tools available to you to manage the data that you provide to us. Please refer to this page from time to time to review these other new features.

Find out more about how we can protect your business.

For peace of mind

Need to make a claim? Find out about our simple process here.

View claims info
© Prime Insurance Plc. 2018. Designed and developed by Wonderland Collective