Insurance should be a priority at all stages of your life, whether you’re starting out in your career or thinking about retirement; or whether your business is just starting out or well-established. Prime Insurance can help you to create the legacy you want to leave for your family and colleagues.

How does PRIME fulfil its obligations?

• We offer localized insurance solutions created specifically to meet the needs of private individuals and businesses across Rwanda.
• We offer real protection for your assets. If your possessions are lost, stolen or damaged in an accident, we pay claims immediately.
• After an initial consultation, we ascertain the risks you are facing and provide you with the right price, based on our evaluation of those risks and drawing on international reinsurance cover.
• Our team of skilled experts will provide you with a detailed understanding of your risk and advice on insurance cover that is tailor-made to your needs.

We offer various general insurance products, including:

• motor insurance
• Property insurance
• Travel insurance
• Marine insurance
• Accident cover
• Money insurance
• Contractors’ all risk insurance
• Liability insurance

We offer various life insurance products, including:

• Group life insurance
• Education insurance
• Pension insurance
• Loan protection
• Funeral insurance

Visit any of our branches to purchase our insurance plans, or contact our toll-free number on 1320 to speak to a knowledgeable service representatives. You may also send an email to callcenter@prime.rw.

Visit any of our branches to purchase our insurance plans, or contact our toll-free number on 1320 to speak to a knowledgeable service representatives. You may also send an email to callcenter@prime.rw.

Visit any of our branches to purchase our insurance plans, or contact our toll-free number on 1320 to speak to a knowledgeable service representatives. You may also send an email to callcenter@prime.rw.

Visit any of our branches to purchase our insurance plans, or contact our toll-free number on 1320 to speak to a knowledgeable service representatives. You may also send an email to callcenter@prime.rw.

We offer three types of products, which offer a range of benefits and rewards to all customers, and particularly to female clients and safe drivers:

Platinum – provides comprehensive cover against bodily injury and property damages to a third-party, bodily injury to the driver and all passengers, own damage, fire and theft. Platinum motor insurance includes free towing and claim preparation costs.

Passenger – provides cover against bodily injury and property damage to a third-party, with additional cover for occupants travelling in your vehicle, based on number places.

Solo – provides cover against bodily injury and property damage caused to a third party, with additional cover against bodily injury for any licensed driver.

Prime’s personal home insurance covers:

• Home Fire – covers your building covered against fire, lightning and explosions
• Home Fire+ – covers your building and contents against fire, lightning and explosions
• Home Essential – covers your building against fire, lightning and explosions, earthquakes, storm damage, car damage and airplane damage
• Home Essential+ – covers your building against fire, lightning and explosions, earthquakes, storm damage, car damage and airplane damage. Additionally, this insurance covers your contents against theft, fire, lightning and explosions Home Sleep easy – covers your building against fire, lightning and explosions, earthquakes, storm damage, car damage, airplane damage, internal water damage, glass damage, liability to neighbouring properties and damage from vandalism Home Sleep easy+ – covers your building against fire, lightning and explosions, earthquakes, storm damage, car damage, airplane damage, internal water damage, glass damage, liability to neighbouring properties and damage from vandalism In addition, this insurance covers your contents against fire, theft, lightning and explosions, earthquakes, storm damage, car damage, airplane damage, internal water damage, glass damage, liability to neighbouring properties and damage from vandalism

Prime’s contents insurance covers:

• Fire Content Only – covers your contents against fire, lightning and explosions
• Advanced Content Only – covers your contents against theft, fire, theft, lightning and explosions
• Complete Content Only – covers your contents against theft, fire, theft, lightning and explosions, earthquakes, storm damage, car damage, airplane damage, internal water damage, glass damage, liability to neighbouring properties, and damage from vandalism

Prime education insurance is designed to help you start planning for your children’s education today. The policy provides you with a steady long-term savings plan that will help to guarantee their future. Their education will be assured even if you pass away or are permanently disabled.

Contact our toll-free number on 1320 to talk to any of our customer service representatives to find out more about the costs for your insurance. You may also send an email to callcenter@prime.rw, or visit any of our branches across Rwanda.

We offer a number of flexible payment options including bank transfers, cash payment and checks, to make insurance payments easy and hassle-free.

You can notify us in various ways:

1. Call our toll free number on 1320
2. Send an SMS to 078 830 6046
3. Send an email to callcenter@prime.rw

Click here for all life insurance claims requirements
Click here for all general insurance claims requirements

Call our toll-free number on 1320, or send an email to callcenter@prime.rw. You may also visit any of our branches across Rwanda.